diff --git a/docs/sponsors.md b/docs/sponsors.md
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+# Public inbox for sponsors
+
+This document describes how do I handle issues raised by sponsors, particularly with active
+monthly sponsorships through GitHub Sponsors or other platforms such as Ko-fi and Patreon.
+
+## Support SLA / Response Time
+
+My current after-college hours is from 15:00 to 23:00 Philippine Standard Time (UTC+8) on
+weekdays and 11:30 to 23:00 Philippine Standard Time (UTC+8) on weekends. On holidays, it is
+either limited availability or out of office.
+
+I aim to respond to all issues raised by sponsors within 24 hours in Philippine Standard Time,
+subject to change caused by personal circumstances (i.e, burnout/mental health) or other
+commitments. For the rest, I aim to respond within 48-72 hours, but this is not guaranteed.
+
+## Is this pay-to-win?
+
+No. Regular people can still contact me publicly in this issue tracker on GitHub or GitLab or
+send me an email over at sourcehut, but sponsors will be prioritized for things like bug reports
+and feature requests. This is not a pay-to-win scheme, but rather a way to ensure that sponsors
+get the attention they deserve for supporting my work.
+
+Note that the code of conduct still applies to all issues, including those raised by sponsors.
+You will be blocked/muted if you are abusive or cause issues with anyone, regardless of
+sponsorship status.
+
+## Eligibility
+
+If you are a sponsor through the following platforms, you will have priority in issues raised
+on my open source projects, including the public inbox:
+
+* GitHub Sponsors (either on [my profile](https://github.com/sponsors/ajhalili2006) or through Recap Time Squad or Community Lorebooks)
+* HCB (either Recap Time Squad or Community Lorebooks)
+
+### One-time or monthly?
+
+For one-time supporters, a minimum of USD 15 is required to be eligible for priority response time for up to 30 days after the donation.
+
+For monthly supporters, you will be eligible for priority response time as long as your sponsorship is active, though the minimum monthly amount is 5 USD (or 50 USD for yearly supporters).
diff --git a/docs/support.md b/docs/support.md
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+# Support
+
+[![Average time to resolve an issue](https://isitmaintained.com/badge/resolution/andreijiroh-dev/personal-launchpad.svg)](https://isitmaintained.com/project/andreijiroh-dev/personal-launchpad)
+[![Percentage of issues still open](http://isitmaintained.com/badge/open/andreijiroh-dev/personal-launchpad.svg)](http://isitmaintained.com/project/andreijiroh-dev/personal-launchpad "Percentage of issues still open")
+
+This support guideline documents how do I triage issues in my public inbox here on GitHub/GitLab,
+as well as through the public mailing list on sourcehut for external requests.
+
+Note that this repository being both a personal issue tracker and public inbox on GitHub/GitLab,
+hence the average time to resolve an issue is not a good indicator of the maintenance status of
+this repository nor the percentage of issues still open.
+
+## For sponsors
+
+[See the dedicated documentation](./sponsors.md) for sponsors on how do I do priority SLAs for issues you filed.
+
+## Search before filing an issue
+
+It is highly recommended to search for existing issues (including other projects) before filing a
+new one in the public inbox to avoid duplicates.
+
+In GitHub, [there's a premade search query][query] to search for issues across all of my namespaces
+which you can use to search for existing ones, although you can search by repo or by entire
+namespace if needed.
+
+If you found one, please comment and/or react (by upvoting/downvoting, etc.) on the existing issue
+instead of filing a new one. On the existing issue, you can also subscribe to it to get notified of
+any updates.
+
+If you cannot find an existing issue that describes your bug or feature, submit an issue using the guidelines below.
+
+## Filling and writing good issue
+
+In GitHub, we utilize issue forms to help you file a issue easily and help me triage issues quickly,
+with some TriageOps automation through GitHub Actions and custom webhook servers behind the scenes.
+
+## Closing policy
+
+* Issues that don't have the information requested above (when applicable) will be closed immediately and the poster directed to the support guidelines.
+* Issues that gone stale (no activity in the last 14 days) will be closed in a week later through a scheduled job unless labelled with `stale-exempt` or has an activity. Note that closed issues may be locked at my discretion to prevent spam and off-topic comments.
+
+## Credits
+
+This support guideline document for public inbox is adopted from [CrazyMax's GitHub Labeler action](https://github.com/crazy-max/ghaction-github-labeler/blob/master/.github/SUPPORT.md).
+
+[query]: https://github.com/issues?q=org%3Aandreijiroh-dev%20org%3Aandreijirohdev-labs%20org%3Aajhalili2006-archive%20user%3Aajhalili2006
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